
Where does the Ease Mat fit into your home?
You know the why , and here's the how
Quality that make a difference
Sizing guide
Whether your pup is a serial water splasher or a couch potato, we've got you and your home, covered.
More than just a mat. A part of your home
FAQ's
Do you offer multi-size bundling?
Do you offer multi-size bundling?
Yes! Some areas need full coverage. Others just need a little protection.
Our mixed-size bundles pair different mat sizes together so you can care for your dog’s needs across your home — from beds and sofas to bowls, entryways, and favourite resting spots — with a cohesive, considered look.
S + M (Comfort Care): 12% Off!
M + L (Home Essentials): 15: Off!
S + M + L (Complete Coverage): 18% Off!
Shop our mixed bundles here: Multi-sized bundles
Will the mats make my house smell?
Will the mats make my house smell?
No! The Ease Mat has built-in odour + bacteria control: Bamboo naturally contains bamboo kun, an antimicrobial agent that helps neutralise unpleasant odours and resists bacteria buildup — making the mat ideal for hygienic repeat indoor use.
Can other pets like cats or guinea pigs use it?
Can other pets like cats or guinea pigs use it?
Yes, there are so many great use-cases for our mats! They can be used by any pet, people have even used it as a dish drying mat!
Can I use the mat outdoors?
Can I use the mat outdoors?
Yes! Many pet owners use these mat on their balconies, patios or simply as picnic blankets for their dog!
How often do I wash the Mat?
How often do I wash the Mat?
A quick wash daily is recommended to keep the pad fresh, however, washing frequency depends on usage and preference. The Ease Mat was designed to be washed many times over.
How many mats do I actually need?
How many mats do I actually need?
Most of our customers start with a 4 or 6-pack — it’s the easiest way to keep clean mats ready while others are in the wash.
One on your pups favourite resting spot, one on their bed, one in the wash, and a few backups. That way, you’re never caught short.
A little prep means a lot less stress.
We also have multi-sized bundles available!
Where do you ship from?
Where do you ship from?
We ship directly from our manufacturer in Asia. Since we’re a small business (and our founder still works a full-time job!) holding local inventory isn’t possible just yet.
Shipping from the source allows us to:
Move faster – Your order goes straight from production to your door, cutting out unnecessary delays.
Reduce waste – Fewer stops means fewer emissions, and less overproduction.
Stay accessible – It keeps costs down so we can offer fair pricing without compromising on quality.
As we grow, our dream is to one day warehouse locally — but for now, this model helps us deliver premium, thoughtful products without cutting corners.
Do I need to worry about customs/ import fees?
Do I need to worry about customs/ import fees?
For orders delivered within Australia, majority of customers will not need to pay any additional customs or import duties.
Australia has a low-value threshold of AUD $1,000, which means goods under this value typically are not subject to import tax or GST on arrival.
Since our product prices fall well below this threshold, your order should arrive without any added fees.
Can I cancel/ change my order?
Can I cancel/ change my order?
We completely understand that mistakes happen (our brand was built around accidents in life) - if you need to cancel or make changes to your order (like address corrections or item updates), please contact us as soon as possible.
We process all orders at 2pm AEST daily, so cancellation or changes can only be made before this cutoff.
Because our items are shipped directly from our manufacturer, once the order is processed or dispatched by our fulfilment partner, we’re unable to cancel or modify it. This typically happens quickly after the cutoff, so timely requests are key.
If your order has already been processed, we’ll still do our best to support you — just email us at hello@snrco.com.au and we’ll work with you to find a solution
Whatever your situation may be
This phase doesn’t need fixing.
It needs support that works quietly, at home.
The Ease Mat was created for that — for the moments no one really talks about.