Shipping & Returns

Shipping policy

Our flat rate shipping fees Australia-wide are:
Standard Shipping: $7.95
Express Shipping: $15.00
**Express shipping option is only available on orders $80+**

**Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.

Standard Shipping is free on orders over $100

Express Shipping is free on orders over $250

Processing times are typically 2-3 business days.

Standard: Typically arrives within 7–14 days.

Express: Typically arrives within 4–9 days.

Tracking info is provided once your order ships.

We ship directly from our manufacturer in Asia. Since we’re a small business (and our founder still works a full-time job!), holding local inventory isn’t possible just yet.

Shipping from the source allows us to:

Move faster – Your order goes straight from production to your door, cutting out unnecessary delays.

Reduce waste – Fewer stops means fewer emissions, and less overproduction.

Stay accessible – It keeps costs down so we can offer fair pricing without compromising on quality.

As we grow, our dream is to one day warehouse locally — but for now, this model helps us deliver premium, thoughtful products without cutting corners.

Returns policy

Due to the hygienic nature of our products, we’re unable to accept returns or exchanges once a mat has been opened or used.

This policy helps us ensure every customer receives a product that’s clean, safe, and unused.

We completely understand that mistakes happen (our brand was built around accidents in life) - if you need to cancel or make changes to your order (like address corrections or item updates), please contact us as soon as possible.

We process all orders at 2pm AEST daily, so cancellation or changes can only be made before this cutoff.

Because our items are shipped directly from our manufacturer, once the order is processed or dispatched by our fulfilment partner, we’re unable to cancel or modify it. This typically happens quickly after the cutoff, so timely requests are key.

If your order has already been processed, we’ll still do our best to support you — just email us at hello@snrco.com.au and we’ll work with you to find a solution

Your satisfaction means everything to us!

If your order arrives damaged, defective, or not what you expected, please contact us within 7 days of delivery — we’ll strive to make it right! Whether with a replacement or store credit where applicable. Our team is here to ensure your experience feels as seamless and comforting as the Ease Mat itself.

You may also be covered by our 30 Day Money Back Guarantee. See more details here to check your eligibility.

Track your order

Please enter you tracking number below. If your tracking number doesn't work, feel free to contact us at hello@snrco.com.au