Frequently Asked Questions

Product Questions

Ease Mat

Place the Ease Mat in your pet’s most frequented resting spots — the couch, their bed, by the door, or wherever they like to naturally settle.

That’s where accidents tend to happen, especially for senior dogs, excitable pups, or pets recovering from surgery. The mat catches life’s little mishaps discreetly, so you don’t have to stress.

No setup needed. Just lay it flat and let it blend into your space.

A quick wash daily is recommended to keep the pad fresh, however, washing frequency depends on usage and preference. The Ease Mat was designed to be washed many times over.

No! The Ease Mat has built-in odour + bacteria control: Bamboo naturally contains bamboo kun, an antimicrobial agent that helps neutralise unpleasant odours and resists bacteria buildup — making the mat ideal for hygienic repeat indoor use.

Yes, there are so many great use-cases for our mats! They can be used by any pet, people have even used it as a dish drying mat!

Yes! In fact, it was designed with them in mind. The soft, quilted surface is gentle on paws, and with the bottom grip layer, It stays securely in place, helping pets feel confident and supported — for when accidents happen.

Yes! Many pet owners use these mat on their balconies, patios or simply as picnic blankets for their dog!

100%. We use bamboo and recycled RPET fabric for durability and sustainability. Every mat replaces hundreds of disposable pads — less waste, less spend, more ease.

General Questions

Most of our customers start with a 4 or 6-pack — it’s the easiest way to keep clean mats ready while others are in the wash.

One on your pups favourite resting spot, one on their bed, one in the wash, and a few backups. That way, you’re never caught short.

A little prep means a lot less stress.

Small: Perfect for spot protection for very small/ toy breeds, or under dog bowls, inside your strollers/ carriers, bunnings trolleys

Medium: Great small-medium dog beds, crates, couch spots, car seat liners, high-traffic rug areas, door mat protection (for those excited doggos waiting to greet you) & so much more!

Large: Big enough for large breed beds/ resting spots, couches, rugs, car boots, support areas & multi-dog homes, or open floor protection.

Check our 'Size Guide' for full dimensions.

Yes! And you can save more per-mat when you stock up:

2 Mats = 15% Off

4 Mats = 25% Off

6+ Mats = 30% Off

Yes! Some areas need full coverage. Others just need a little protection.

Our mixed-size bundles pair different mat sizes together so you can care for your dog’s needs across your home — from beds and sofas to bowls, entryways, and favourite resting spots — with a cohesive, considered look.

S + M (Comfort Care): 12% Off!

M + L (Home Essentials): 15: Off!

S + M + L (Complete Coverage): 18% Off!

Shop our mixed bundles here:

Shipping & Returns

Our flat rate shipping fees Australia-wide are:
Standard Shipping: $7.95
Express Shipping: $15.00
**Express shipping option is only available on orders $80+**

Our FREE shipping qualifiers are:
Standard Shipping is FREE on orders over $100

Express Shipping is FREE on orders over $250

We ship directly from our manufacturer in Asia. Since we’re a small business (and our founder still works a full-time job!), holding local inventory isn’t possible just yet. Shipping from the source allows us to:

Move faster – Your order goes straight from production to your door, cutting out unnecessary delays.

Reduce waste – Fewer stops means fewer emissions, and less overproduction.

Stay accessible – It keeps costs down so we can offer fair pricing without compromising on quality.

As we grow, our dream is to one day warehouse locally — but for now, this model helps us deliver premium, thoughtful products without cutting corners.

For orders delivered within Australia, majority of customers will not need to pay any additional customs or import duties.

Australia has a low-value threshold of AUD $1,000, which means goods under this value typically are not subject to import tax or GST on arrival.

Since our product prices fall well below this threshold, your order should arrive without any added fees.

Due to the hygienic nature of our products, we’re unable to accept returns or exchanges once a mat has been opened or used. This policy helps us ensure every customer receives a product that’s clean, safe, and unused.

However, your satisfaction means everything to us!

If your order arrives damaged, defective, or not what you expected, please contact us within 7 days of delivery — we’ll make it right with a replacement or store credit where applicable. Our team is here to ensure your experience feels as seamless and comforting as the Ease Mat itself.

We completely understand that mistakes happen (our brand was built around accidents in life) - if you need to cancel or make changes to your order (like address corrections or item updates), please contact us as soon as possible.

We process all orders at 2pm AEST daily, so cancellation or changes can only be made before this cutoff.

Because our items are shipped directly from our manufacturer, once the order is processed or dispatched by our fulfilment partner, we’re unable to cancel or modify it. This typically happens quickly after the cutoff, so timely requests are key.

If your order has already been processed, we’ll still do our best to support you — just email us at hello@snrco.com.au and we’ll work with you to find a solution

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